Legal

Refundable Deposits

Draft template — confirm the exact deposit amount and process with your team before publishing.

1. Purpose of the Security Deposit

A refundable security deposit of [₹ amount / percentage] is collected at check-in to cover any damage, excessive cleaning, or loss of property items during your stay.

2. How It's Collected

The deposit is collected via [cash / UPI / card pre-authorisation] at check-in, separate from your booking payment.

3. What It Covers

Damage to cottage furnishings, fittings, or shared amenities.
Loss of linen, kitchenware, or other property items.
Excessive cleaning required beyond normal wear and use.

4. Refund Timeline

Deposits are inspected and refunded within [e.g. 24–48 hours] of check-out, once the room and grounds have been reviewed by our team. Any deductions will be itemised and shared with the guest.

5. Disputes

If you have questions about a deduction from your deposit, please contact us at[email address] within[7 days] of check-out.

Last updated: [date]